Top left corner: Name of reference retailer (COR) CURENERGÍA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U. with tax ID code (CIF) and registered address.

Bill amount: the total amount, including all items listed in the bill. If you have chosen to pay by fixed monthly instalments, the amount applicable will be charged, and the bill amount will consider the moment when the payments are adjusted to the billing incurred.

Bill number: each bill you receive is assigned a different code for identification purposes.

Usage period: the dates corresponding to the start and end of the period during which the electricity is used.

Collection date or payment deadline: the day that the billed amount will be charged to your bank, if your bill is paid by direct debit. If it is not paid by direct debit, the final payment date gives the latest date that payment may be made at a participating bank. If you pay a fixed monthly fee, instead of the collection date, the date on which the fixed instalment is collected will appear.

If you are entitled to the subsidised rate, this section will also include the valid date for the subsidised rate.

Summary of billed items: by power contracted, energy used, metering equipment rental and taxes applied. If you are entitled to the social allowance discount, this will also be shown in this section.

The details for sending the bill appears on the right:

Sender: CURENERGÍA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U.

Barcode: reference for automated processing of documents by CURENERGÍA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U.

Name and correspondence address: you can see the details of your billing address to which your bill is sent.

Among other data, it shows all the information you need about your electricity supply

Contract holder: name of the person who appears on the contract. In accordance with applicable regulations, the supply contract is personal and its contract holder must be the actual user of the energy.

NIF: contract holder's tax ID number.

Supply address: details of the address where you receive the electricity supply.

Contract type: describes the type of contract. If you are entitled to the social allowance discount, this will also be shown here.

Meter type: shows the number of the meter installed.

Transmission and distribution fees: fee for your supply point to access the grid. The access rate varies depending on your contracted power. These fees are payments for the transmission and distribution networks.

Charge rate segment: charge rates applicable to your supply point. This varies according to your contracted power. The charges basically include the remuneration for renewable energies, cogeneration and waste, the annual deficit payment and TNP generation surcharge for non-mainland territories.

Contracted power: this is your contracted power in each period, peak and off-peak, in kW.

Supply contract reference: the code that identifies your contract with the retail company indicated. To streamline any formalities, our customer service channels will request this code for identification purposes.

Access contract reference: the reference for the supply contract with the indicated distributor.

Contract end date: the date on which the contract theoretically ends. Renewal is automatic so you don't have to worry about anything.

Unified supply point code (CUPS): code that enables the supply point to be identified by any distributor or retailer. It's like a national ID document number offor supply.

We provide you with detailed information about the energy you use during different time bands (off-peak, flat rate and peak), and how this changes. We also include a link to your distributor's website where you can track your hourly use. Remember, you will also find information about your energy use in your personal area of CURENERGÍA, My Customer Area.

The graph in this block shows how your use of energy (kWh) has changed in each time band (peak, flat-rate and off-peak) during the last 14 months. This allows you to compare how much you have used in the last period with the same period last year. The horizontal line shows your average use under your contract. When consumption is estimated, the bar of the corresponding graph will be displayed with stripes.

The text at the bottom contains the following information:

• Details of your average daily use (in euros) during the period billed and in the last 14 months, and your accumulated consumption to the end of the last year (kWh). The maximum power values demanded in the last year (in kW) in each period (peak and off-peak). This information is useful for optimising your contracted power.
• If you are entitled to the social allowance discount, information about discount consumption will be shown here.
• Previous and current meter readings made by the distributor and the respective dates on which they were taken. The difference between the current reading and the previous reading indicates the energy use (kWh) in the period covered byin the bill. This is the same use as that displayed in the billing details.

We also inform you if the reading is actual or estimated:

• The actual reading is that taken by your distributor from your supply meter on the corresponding date.
• The estimated reading is a value calculated by the distributor based on your consumption history using a formula regulated by the Ministry of Industry, Energy and Tourism.

We indicate how the costs related to your invoice are broken down.

TAXES
Electricity Tax: this is one of the so-called special taxes, such as those applied to alcohol, tobacco and hydrocarbons. They are calculated as established by law.
VAT (Value Added Tax): the current rate is applied to the sum of all the items billed, including electricity tax. In the case of the Canary Islands, General Indirect Tax in the Canary Istands (IGIC) will be applied at the current rate and in the case of Ceuta and Melilla, Production, Services and Import Tax (IPSI) is applied at the current rate.

METER RENTAL
Remember that the rental rate is established by law.

CHARGES
The charges basically include the remuneration for renewable energies, cogeneration and waste, the annual deficit payment and TNP generation surcharge for non-mainland territories. They are calculated as established by law. Remember that the prices charged are also established by law.

FEES
These fees are payments for the transmission and distribution networks. They are calculated as established by law. Remember that the prices charged are also established by law.

ENERGY
Energy includes, among others, the market cost of the energy, capacity payments and remuneration to the Power System Operator (REE) and Market Operator (OMIE). The voluntary price for the small consumer (PVPC) varies for each hour of the day and is published every day by the Power System Operator at 20:15 on the previous day.

Certification seals for CURENERGÍA's quality management system, through the Spanish Association for Standardisation and Certification (AENOR), which is a private, non-profit organisation. Two certifications are included:

• One certification shows that the Quality System adopted by CURENERGIA complies with the requirements set out in the UNE-EN ISO 9001 Standard.

• One certification shows that the Quality System adopted by CURENERGIA complies with the requirements set out in the UNE-EN ISO 10002 Standard.

Information of interest to consumers:
Customer service: the IBERDROLA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U. free telephone number is included for any queries or other formalities you may want to carry out. We provide you with a telephone number, e-mail and postal address where you can submit a complaint. We also offer you information regarding alternative ways of making complaints.

Faults and emergencies: this is the specific telephone number for reporting faults and emergencies related to your distributor's network.

CONSUMER ARBITRATION:
CURENERGÍA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U. Is a member of the Consumer Arbitration System for dispute resolution. Thereby, if you lodge a complaint against CURENERGÍA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U. and you have not received a satisfactory response within 30 days, you can send it to the corresponding Arbitration Board for those cases where CURENERGÍA has submitted to this arbitration, due to the nature of the matter being the responsibility of the retailer. More information at https://www.curenergia.es/atencion-cliente/reclamaciones/sistema-arbitral-consumo.

Payment method: the payment method you have chosen for paying your bills. In most cases, this is done by direct debit. When payment is not made by direct debit, a barcode is displayed on the back of the bill. In this case, payment must be made at agreed banks upon presentation of the bill itself.

Details of the Bank, Branch and Bank Account from which you pay your bills. The last digits of the bank account code are hidden in order to ensure the confidentiality of your bank details.